May-June  2016  
"It ain’t the heat, it’s the humility."
Yogi Berra

  • President's Report by Lou Mayo
  • videos Enhance Brand Identity
  • Drones: Assessing the Risks
  • Grid Lock - Crack Negotiation Stalemates
  • Code of Ethics training requirement
  • Songs for the Spring Market
  • Single Women are changing the homebuying market
  • Join the REach® Insight Panel
  • MAR Association Counsel addresses members June 7
  • April sales article in MassLive
  • The Voice for Real Estate video series
  • Condolences - Former REALTOR® Marie L. Deitz passed away
  • Membership Notices
  • Events and Education


by Lou Mayo

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SCAM! Buisness E-mail Compromise 

How and when to report the matter to the FBI

Back in October 2016, MAR issued a scam alert regarding hackers getting access to private email accounts.  They pose as a trusted business professional, it could be your account they hack, and request a transfer of funds for a time-sensitive payment to help complete or process a transaction.  Instructions to wire funds are included, monies are wired, often to an overseas account, and the funds are gone.

The scam has been reported in all fifty states and in 79 countries.  Over 8,000 victim complaints totaling almost $800 million were reported to the FBI from October 2013 to August 2015.  

As this scam is prevalent in Massachusetts, the FBI and the Association encourages you to read this guide. The flyer contains an introduction to the scheme, common variations, suggestions for protecting yourself, and, most importantly, how and when to report the matter to the FBI.  Print, e-mail, and/or share this document with your co-workers, and clients so everyone is prepared to react should the need arise.

HOLD THIS DATE - SEPTEMBER 20:  Cyber Security Awareness Presentation - Are You and Your Clients Protected?  It is imperative you take steps to protect sensitive and personal data. We are exicited to present three national speakers, all experts on this topic: Robert Siciliano, Nobu Hata and Jason Craw, FBI Boston Field Representative. Registration material will soon be available.® Videos Enhance Brand Identity

Learn how® videos featuring Elizabeth Banks drive brand recognition among consumers to help fuel business for agents.


Drones: Assessing the Risks

Whether you hire a company to operate a drone, or do it yourself, know your insurance options, the laws and the risks.

Visit: Drones. 


Grid Lock!  Five Home Buyer Tactics that will Crack Negotiation Stalemates
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What home buyers can do when a real estate Cold War sets in.  Five tips to share.


Feng Shui

Feng Shui (meaning "Wind and Water" in Chinese) is the ancient art of placement to promote harmony, wealth, success and health.  A working knowledge of Feng Shui can help when buying or selling a home in today's multicultural world.

Get more information on this ancient art and its role in real estate.

Feng Shui Tips and Cures, (, 2015).
8 easy feng shui changes to make right now, (Mashable, Jan. 17, 2015).
Feng Shui Concepts in Staging. (REALTOR® Magazine)
When Feng Shui Helps Determine a Deal's Fate, (New York Times, Aug. 24, 2010). 

To avoid suspension, REALTORS® need to complete 2.5 hours of Code of Ethics training before December 31, 2016.

REALTORS® need to take and complete a 2.5 hour NAR approved Code of Ethics by December 31, 2016.

Classes have been scheduled for June 20, July 13, August 24, September 7, October 19 and 21, November 9 and December 9.  

NOTE: Two classes will be held on August 24.  One from 2:00-4:30, and an evening class from 5:30-8:00 p.m. 

If you are not sure you have completed the training, check your education history on the Member Portal.

Direct questions to Laura at 785-1328 or

6 Songs that say its all about the spring housing market

Who doesn’t love spring? Whether you’re firing up the barbecue in your backyard or hosting an open house, here’s a six-pack of carefully picked songs that relate to this spring's busy housing market. Take a listen!  Read more here.


How Single Women are Changing the Homebuying Market


In an increasingly fragmented market, single women are the most important demographic to watch out for in real estate. They're increasing in power, wealth and market share, and are a force to be reckoned with.

Read more at Single Women.



Join REach® Insight Panel
You can learn more about the companies selected for the REach® technology accelerator program by NAR and Second Century Ventures and help shape their products by applying to be part of the REach® Insight Panel.

Companies in the REach® Class of 2016 include Flipt, Home Diary by FloorPlanOnline, HomeSelfe by Energy Datametrics, RealScout, Sindeo, Trust Stamp, VA Loan Captain, and Zenergyst.

Ashley Stolba, Esq.
MAR Associate Counsel
addresses members June 7
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You're Invited!  
MAR Associate Legal Counsel will address members on June 7 at 11:30 a.m. at RAPV.

Ashley will highlight the MAR Legislative Agenda.  She will give a brief update of the issues Bay State REALTORS® will discuss with their legislators when visiting the state house on June 21 for MAR's 31st Annual Day on Beacon Hill.  A Q&A period will follow her presentation.

Come learn about issues that impact the way you do business  The event is free but we ask that you register at

April sales article
on MassLive
Pioneer Valley SF sales up 15%, median price up 4%
An article about the April sales appeared on MassLive this week with comments by President Lou Mayo.  The article also includes a NAR report with comments by Lawrence Yun, NAR Chief Economist.

The Voice for Real Estate video series 

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NAR's The Voice for Real Estate comes out every two weeks, roughly every other Monday or Tuesday.

The videos are filled with up-to-date information to keep you informed on all things real estate.  Videos are archived and can be viewed at your convenience.

Hosted by Stephen Gasque, NAR's Director of Broadcasting, these videos have proven popular with members.  They are short and to the point. 

Former REALTOR® member Marie L. Deitz passes away
We were saddened to learn of the death this week of Marie L. Deitz.  

Marie retired in 2007 as the manager from the Chicopee office of Coldwell Banker Residential Brokerage.  Marie had an active and successful 30-year career in real estate.  She touched many lives.  She leaves behind her husband of 49 years, Walter Deitz, two daughters, two granddaughters, extended family, former co-workers and friends.  

The funeral will be June 1 at 8:30 a.m. at Curran-O'Brien Funeral Home, 33 Lamb Street in South Hadley with a Mass in St. Anne's Church in Chicopee.  Calling hours are Tuesday, May 31 from 4-7 p.m. at the funeral home.

Read the obituary on MassLive. 


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Philip Ashley, Jared Hamre, Isadora Sarto and Nicholas Stiles with Rovithis Realty (East Longmeadow); Gordon Avery with Property One, LLC (Belchertown); Pricilla Banas, Sueann Begin, Angela Bleau, Kathryn Daviau, Elizabeth Kelleher, Juan Carlos Lebron, Eneida Martinez, James Pollard, Jason Stewart, Benjamin Langlois, Mark Rivard (Longmeadow), and Amber Carpenter and Todd Crevier (Feeding Hills) with Keller Williams Realty; Lisa Bombard and Susan Hutchinson (Wilbraham), and Angela Rodriguez (Westfield) with Real Living Realty Professionals, LLC; Moises Cruz with Maria Acuna Real Estate, LLC (Springfield); Kelly Dunphy with Cichetti Teamwork @ Sears Real Estate (Agawam); Monique Gagnon and Michael Leva (Amherst), and Barrett Grazioso (Belchertown) with Jones Group REALTORS®; Julie Gardner and Jaclyn Lemelin with Century 21 A-1 Nolan, LLC (West Springfield); Tricia Knapik with Witalisz & Associates (Westfield); Paula Lambert with The Murphys REALTORS®, Inc. (Northampton); Jaime Luis with Borawski Real Estate (Northampton); John Rigalis with Gallagher Real Estate (Holyoke); Brian Regnier with Valenti Real Estate (Agawam); and Dustin Ruby with First Place Realty Corp (Longmeadow).
Terri Phelps with Terri Phelps Real Estate (Greenfield).

Mohamad Abdul-Baki with Rovithis Realty (East Longmeadow); Lacie Banks with Coldwell Banker Upton Massamont (Amherst); Breanna Benoit with ERA M. Connie Laplante Real Estate Inc. (South Hadley); Karen Chevalier (Northampton) and Tatyana Kravchuk (Feeding Hills) with Keller Williams Realty; Judith Cohen and Cheryl-Ann Koval with Coldwell Banker Residential Brokerage (Longmeadow); Amy Deauseault, Oleg Kulyak and Joan McKenna with Gallagher Real Estate (Holyoke); Heather Goncalves with Grace Group Realty LLC. (Ludlow); Katherine Killeen, John Santos and Mark Santos with Real Living Realty Professionals, LLC (Westfield); Derek Santos with Ideal Real Estate (Holyoke); and Lyudmila Trompke with Century 21 A-1 Nolan, LLC (West Springfield). 

Joanne Page with Freedom Credit Union (Springfield); and Richard Galarneau with Mass Radon (West Springfield).



Register for classes and events at

June 1
Creating a Transaction Using ZipLogix and E-Signatures.  Terraza's at Greenfield Country Club, 244 County Club Road, Greenfield.  5:00-6:00 p.m.  A social hour will follow the class.  No charge.  Register here.

June 7
Three CE Classes at RAPV.  9 a.m. to 4 p.m.  $25 per class.  Two classes with Edie Hyland.  One class with Attorney Stanley Komack.  Register here.

June 8
How to Stay out of 'Agency' Jail, the next class in the popular series, "If the REALTOR® Had Only Known.  Join Ashley Stolba Esq., MAR Asssociate Counsel.  No charge.  Registration is requried.

June 9
Awards Banquet.  Announcing the REALTOR® of the Year, the Affiliate of the Year and honoring students receiving a RAPV scholarship.  The Log Cabin.  5:00-8:00 p.m.   $30 per person.  Register here.

June 14, 11, 28
F.I.R.E. - Foundations in Real Estate with Fred Southwell.  What your colleauges are saying about F.I.R.E., "Best real estate class I have taken in my short career.  If the class was 8 weeks I would have gone."  Victor Pacheco, Coldwell Banker, Longmeadow.  Contact Laura Herring to register. 785-1328 or

June 20
CE Webinar with award-winning instructor Jody O'Brien.  Register here.

June 21
31st Annual MAR Day on Beacon Hill.  Don't miss this opportunity to meet and speak with your state legislator about the issues that impact the way you do business.  No charge.  Breakfast and lunch provided.  The bus leave RAPV at 7:15 a.m. and leaves Boston at 3:00 p.m. for the return trip. Register here.

The Accredited Buyer Agency (ABR) course
is coming to RAPV on August 15 & 16 with instructor Peter West.  Registration and marketing marterials will be coming soon.

Questions about education contact Laura Herring, 785-1328, l

Questions about meetings and events contact Kim Harrison at 785-1328,





Thank you

2016 Annual Sponsors

Monson Savings Bank
Peoples Bank
United Bank

 First Niagara Bank
Bert Hill Movers
Country Bank for Savings
Easthampton Savings Bank
Farmington Bank
Freedom Credit Union 
Gove Law Offices
Greenfield Savings Bank
Greenfield Cooperative Bank

The annual sponsors make it possible
to keep ticket prices down for RAPV events.  Thank the sponsors when
you see them and take advantage
of the services they offer.

Health Insurance
for NAR Members

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Got a question?  It's all here!  Call 800-874-6500.


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Create top-quality client reports customized with your branding.

"What is RPR?"  
Free training. Free registration.


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The purpose of RPAC is clear: Realtors® raise and spend money to elect candidates who understand and support Realtor® interests. The money to accomplish this comes from voluntary contributions made by Realtors®.  RPAC doesn’t buy votes.  RPAC supports industry-minded candidates.  These candidates support the issues that are important to your profession and livelihood.

Some information below is password protected.  Members will need their NAR login name and password.  



For office and classroom rentals contact Laura Herring at or call 785-1328.  

For event and education sponsorship opportunities contact Kim Harrison at
785-1328 or




No Charge

June 15

9:30 - 11:30 a.m.
Searching with Pinergy
1:00 - 3:00 p.m.
Introduction to Pinergy

June 30
9:30 - 11:30 a.m.
Getting Started with Your Pinergy Virtual Office Website
1:00 - 3:00 p.m.
Pinergy's Contact Management

July 12
9:30 - 11:30 a.m.
Pinergy's CMA & Market Reports
1:00- 3:00 p.m.
Pinergy's Listings Management

July 28
9:30 - 11:30 a.m.
Searching with Pinergy
1:00- 3:00 p.m.
Introduction to Pinergy
To register, visit
and access Training & Resources or call 800-695-3000, option 1.

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The Legal Hotline offers Designated Realtors®, office managers, and other authorized callers access to staff attorneys who can assist you with questions about state and federal laws and regulations, permissible business practices, and important court rulings affecting real estate practitioners.  

Call 800-3700 5342 or e-mail to  
Hours of operations are Monday-Friday from 9 a.m. to 1 p.m.

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REALTORS® Pledge of
Performance and Service


Special rates from Executive Valet

$6.95 per day
(up to 24 hrs)

$34.75 per wk
(plus 8% airport access fee, 6.35% tax and fuel surcharge)


Available when you present the RAPV Special Executive Valet parking card.  Pick up your card at RAPV, or call 785-1328 to have it mailed to you.

Views and advertising are not necessarily endorsed by RAPV.  The information contained within should not be constituted as a recommendation for any course of action regarding financial, legal, accounting, business practice, or any other matter, by RAPV or its authors.  Links are provided as a convenience. RAPV has not reviewed all the information on other sites and disclaims any responsibility for the content, products or services that may be offered. Inclusion of a link to another site does not indicate any endorsement or approval of the site or its content.

2016 Officers
Lou Mayo, President
Richard R. Sawicki Jr.,  President-Elect
Edward Alford, Treasurer
Sue Drumm, Secretary
Dawn M. Henry, Immediate Past-President

2016 Directors
Elias Acuna
Kelly Bowman
Shawn Bowman
Suzi Buzzee
Ray Hoess-Brooks
Janise Fitzpatrick
Sue Rheaume
Russell Sabadosa

Realtor® of the Year
Sue Drumm

Affiliate of the Year
Lisa Kraus

Members on the MAR Board of Directors:
Elias Acuna
Kelly Bowman
Lou Mayo
Susan Renfrew
Linda Rotti
Richard Sawicki
Brian P. Sears

Raymond Authier
Sue Rheaume
Russell Sabadoso
Vincent Walsh 

An alternate is called to attend a MAR BOD meeting when a State Director can't attend.

Additional RAPV representation on MAR Board of Directors: Dawn Henry as MAR Western Region Vice President. Kevin Sears as NAR Region 1 Vice President and Edmund G. "Gil' Woods as 1995 NAR President. 

Ben Scranton, RCE, ePRO, Chief Executive Officer
Kim Harrison, Membership and Community Outreach Coordinator
Laura Herring, Education Coordinator
Joanne Leblond, Receptionist
Erin Percoski, Bookkeeper

Copyright 2000-2007 REALTOR Association of Pioneer Valley. All rights reserved.
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