October 2015  



For every sale you miss because you're too enthusiastic, you will miss a hundred because you're not enthusiastic enough.
- Zig Ziglar

  • President's Report by Dawn Henry
  • 2016 Association dues payable Dec. 1
  • Create a Responsive Website
  • Clever Home Staging Tips You Can Steal
  • Pioneer Valley Sales Report
  • MAR Legal Hotline
  • Offer Obligations
  • Looking back: photo from the archives
  • Optimize Your Facebook Business Page
  • Members: Maria Acuna named Latino Businesswoman of the Year
  • Sale of RAPV forms discontinued
  • 2015 President's Award
  • Membership Notices
  • Events and Education


by Dawn Henry

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RAPV Centennial - 100 Years of Service to the Pioneer Valley

One-hundred years.  Do you believe it?  Phew!  

Just how did organized real estate get started in the Pioneer Valley?  Here it is.  In 1915, six gentlemen met at the Hotel Worthy on Main Street in Springfield and created the Springfield Real Estate Board.  It was chartered and recognized later that year by the National Association of REALTORS®. We were off and running.  

Six gentlemen....hmmm....where were the ladies?  It was decades before women got involved but when we did we started to make a mark.  So much that today women make up 58 percent of the NAR membership.
I am proud and honored to be your president in this milestone year.  I hope you will join us at the Centennial Gala being held November 5 at the Mass Mutual Center in Springfield.  We will elect our 2016 Directors and Officers the same night. Under their capable leadership they will take us into the next 100 years.  

The cost of the event is $49.  Many fun things are planned and we have special guests joining us.  You may register online at the member portal.  If you have questions about registering contact Gail at 785-1328 or  I hope to see you there.


2016 Dues are payable December 1 

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• Value of membership

• 50 Ways NAR is Indispensable to Your Business

No invoices were mailed this year. Both REALTOR® and Affiliate members may pay their dues online at the member portal.   

If you prefer sending a check you may do so.  From the member portal you can print a copy of the dues bill and mail it in with your payment. 

REALTOR® dues for 2016 are $626 which equates to a 1.45% increase over the 2015 dues which were $617.  This includes membership in the National Association of REALTORS®, the Massachusetts Association of REALTORS® and the REALTOR® Association of Pioneer Valley.  

A payment plan is available for those REALTORS® wishing to divide up their dues into 3 separate payments.  

Any member, or member's spouse on active military duty may take advantage of a dues waiver.  
Dues for the succeeding calendar year of all members shall be payable in advance on the first day of December.  

A late fee is assessed to those members paying dues after December 31, 2015.  Checks returned for insufficient funds will be assessed a $30 fee.  

NOTE: NAR Ecommece will be unavailable 8:00 a.m. to 8:00 p.m. on Sunday, October 18.  You are unable to pay your dues or register for events or education during that time.  NAR will be upgrading and replacing firewalls that protect the Ecommerce Network at that time.

If you have questions, contact Erin Percoski, RAPV Bookkeeper at 785-1328 or

We value you membership.  Thank you.


6 Reasons a Responsive Real Estate Website Will Improve Your Business
You're doing OK but you know your website could be better.  Does it have a responsive design? Just what is responsive design?  Responsive design means your site will work well on all devices (desktops, smartphones, ipads and all mobile devices.)    Is it time to enhance your site?

To learn more, visit 6 Reasons a Responsive Real Estate Website Will Improve Your Business



Clever Home Staging Tips You Can Steal


We know to advise sellers to "clear it out and clean it up." However, there are many other useful tips to share.  Help your sellers help themselves.  

Read more here.  

5 Year History of Pioneer Valley Sales
View a 5 year history of sales in the Pioneer Valley.  

There are four separate reports available to you: Pioneer Valley, Franklin County, Hampden County, and Hampshire County.  They include numbers of homes sold, median price, dollar volume, inventory, supply, days on market, and pending sales.  

The September report will be released later this month. 


MAR Legal Hotline
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Q. I just listed a property for my seller client. My seller-client informed me that the house is haunted and there are ghosts in one of the bedrooms. Am I required to disclose this?

Q. I know that the Real Estate Settlement Procedures Act (“RESPA”) and the Truth in Lending Act (“TILA”) laws and regulations have changed as of October 3rd, 2015. Has the MAR Forms Content Advisory Committee released a New Form?

Q. Where can I get more information about TRID?

Read the answers here.


Offer Obligations
MASSACHUSETTS LICENSE LAW 254 CMR 3.00: Professional Standards of Practice (11)(d) Conveying Offers.
All offers submitted to brokers or salespeople to purchase or rent real property that they have a right to sell or rent shall be conveyed forthwith to the owner of such real property. 

When representing a buyer, seller, landlord, tenant, or other client as an agent, REALTORS® pledge themselves to protect and promote the interests of their client. This obligation to the client is primary, but it does not relieve REALTORS® of their obligation to treat all parties honestly. When serving a buyer, seller, landlord, tenant or other party in a non-agency capacity, REALTORS® remain obligated to treat all parties honestly. (Amended 1/01)

Standard of Practice 1-6.
REALTORS® shall submit offers and counter-offers objectively and as quickly as possible. (Adopted 1/93, Amended 1/95)

Read more here.



RAPV - Celebrating 100 Years: 1915-2015
From the archives

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From 1987
Members go Christmas carolling at the old Municipal Hospital in Springfield.  This was an event which the members, patients and staff at the hospital looked forward to year-after-year.  That's Norm Storey as Santa Claus.  Looklng good Norm!

Optimize Your Real Estate Facebook for Business Page to Grow Your Brand
Success on Facebook is more than just having a page and posting occasionally.  These are important but there is much more you could be doing to generate followers, likes and comments.

Learn more here

Maria Acuna named Latina Businesswoman of the Year by the Massachusetts Latino Chamber of Commerce
Maria Acuna, broker-owner of Maria Acuna Real Estate in Springfield, has been honored by the Massachusetts Latino Chamber of Commerce with the Latina Businesswoman of the Year Award.

In making the presentation, the Latino Chamber of Commerce said:

Felicidades!   You have been selected as one of the “Small Business Champions” 2015 recipients,  presented to a small business in Massachusetts who through hard work and dedication has made the American Dream a reality. Your accomplishments have inspired a new diverse generation to seek their entrepreneurial goals and aspirations in our city, state and country.

The award was presented at the Massachusetts Small Business Hispanic Heritage Gala on October 2nd at the Sheraton Springfield Monarch Place.

Congratulations Maria!  We are so happy for you.  It is an honor well-deserved.

Sale of RAPV Offer forms (binding and non-bindng), and the P&S Agreement discontinued effective January 1, 2016

Effective January 1, 2016, RAPV will discontinue the sale of the following RAPV copywritten forms:
  • Offer to Purchase (binding),
  • Offer to Purchase (non-binding)
  • Purchase & Sale Agreement

Supplies are available while they last.

The RAPV forms are available free online through the MAR Forms Library.  To learn more about MAR's free online forms, contact Karen Dumond at 781-839-5522 or  All other forms including the MAR forms and state disclosure forms will continue to be sold at RAPV.


2015 President's Awards
Service Qualifications - 
  • Attendance at 3 or more membership meetings.  The next one is the Centennial Gala on November 5.
  • Attendance at 2 or more networking events.  Note:  The holiday bus trip to NYC has been moved from December 2 to December 9. 

See what qualifies.




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Jarrod Allen (Longmeadow) and Tammy Greene (Westfield) with Real Living Realty Professionals, LLC; Angela Goncalves, Mauricio Gordon, Courtney Kusek, Denise Lucier (Longmeadow), and Carlos Ramos, (Northampton) with Keller Williams Realty; Ernest Kelley and William Williams with Century 21 Hometown Associates in Holyoke; Delia LaFreniere with Harty & Rivera LLC in West Springfield; Jessica Lister with The Real Estate Market Center in East Longmeadow; Christopher Martin and Thomas Roberts with Ayre Real Estate in Agawam; Elizabeth Martin with Jones Group REALTORS® in Belchertown; Kenneth Nygren with William Raveis Real Estate in East Longmeadow; Carmen Rivera with Maria Acuna Real Estate in Springfield; and Maureen Tsatsos with Coldwell Banker Residential Brokerage in Chicopee.

Mark Carmien with Five College REALTORS® in Amherst; Jeff Cruz with Rovithis Realty, LLC in East Longmeadow; Rheal Duquette, Bobbi-Jo Girroir, Brenda Leja, Joy Salvini and Adele Stiles with Real Living Realty Professionals, LLC in Westfield; and Heidi Welch with RE/MAX Swift River Valley in Belchertown. 

Christopher Lefebvre with EXP Realty, LLC in Westborough, MA.




Register for classes and events on the new member portal.

October 21
6:00 pm - 8:00 pm
CPR - AED Course at Mercy Hospital.  This 2 hour course teaches basic life support, adult and child CPR skills, as well as introduction to the use of the automated External Defibrillator (AED). $25 Click here for Registration information. Contact Laura at 785-1328,

October 22
5:30 - 8:00 p.m. 
Wine Tasting Fundraiser to benefit the Scholarship Committee.  Chandler's Restaurant, South Deerfield.  $32 pp.  This qualifies for the President's Award as a networking event.  Contact Gail at 785-1328 or

October 23
2:00 pm - 4:00 pm

CE Webinar with Jody O'Brien
Offers (RE35RC03).  $15 member price.  Click here for registration information 

October 28
9:00 am - 4:00 pm
3 CE Classes at RAPV with Peter West
$25 members, $30 at the door
Click here for registration flyer 

October 28
5:00-7:00 p.m.
Tech Session Evening Edition: Appy Hour E-Signature.  Social hour follows the presentation.  Center Square Grill, 84 Center Square, East Longmeadow.  No charge.  Someone will walk away with an ipad.  Contact Laura at 785-1328 or

Thursday, November 5
RAPV Centennial Gala and Election of 2016 Officers and Directors
Mass Mutual Center.  $49 pp.  This qaulifies for the President's Award as a membership meeting.  Contact Gail at 785-1328 or


November 3, 10 and 17 - F.I.R.E.
November 4 - Orientation and COE training
Novemver 6 - Tax Strategies for REALTORS® 

Questions about education contact Laura Herring, 785-1328,

Questions about meetings and events contact Gail Lamirande at 785-1328,

Thank you

2015 Annual Sponsors

Monson Savings Bank
Peoples Bank
United Bank

 First Niagara Bank
Easthampton Savings Bank
Freedom Credit Union 
Greenfield Savings Bank
Greenfield Cooperative Bank
Polish National Bank

The annual sponsors make it possible
to keep ticket prices down for RAPV events.  Thank the sponsors when
you see them and take advantage
of the services they offer.

Health Insurance
for NAR Members

The Realtors® Insurance Marketplace provides multiple health insurance options to NAR members.

Find out about the Marketplace insurance products available to you.
Call 877-267-3752

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To advertise in the REALTOR® UPDATE, contact Kimberly Harrison at 785-1328 or

Interesting facts and finds for REALTORS®.  It's all here!  Call 800-874-6500.

No Charge.
A Treasure Trove of Information
Click here for details.

Search 147 million properties.
Create top-quality client
reports customized with your branding.

"What is RPR?"  
Create your account today!
Free online training.



REALTORS® Political Action Committee

The purpose of RPAC is clear: Realtors® raise and spend money to elect candidates who understand and support Realtor® interests. The money to accomplish this comes from voluntary contributions made by Realtors®.  RPAC doesn’t buy votes.  RPAC supports industry-minded candidates.  These candidates support the issues that are important to your profession and livelihood.

Some information below is password protected.  Members will need their NAR login name and password.  


Craig's List Scam 
First brought to our attention over 5 years ago, this scam continues to surface.  Report scam to the FBI

For office and classroom rentals contact Laura Herring at or call 785-1328.  

For event and education sponsorship opportunities contact Kim Harrison at 785-1328 or

United Parcel Service - UPS
Prescription Drug Card
Free Forms
Staples Advantage
Realtor®  Healthcare Program
and more....


No Charge

October 22
9:30 - 11:30 a.m.
Getting Started: Searching the System
1:00 - 3:00 p.m.
Gettgin Started: Contact Management 

November 6
9:30 - 11:30 a.m.
Listing Management
12:30 - 3:00 p.m.
CMA and Market Reports

November 16
9:30 - 11:30 a.m.
Introduction to Pinergy
12:30 - 3:00 p.m.
Searching Pinergy 
To register, visit
and access Training & Resources or call 800-695-3000, option 1.

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The Legal Hotline offers Designated Realtors®, office managers, and other authorized callers access to staff attorneys who can assist members with questions about current state and federal laws and regulations, permissible business practices, and important court rulings affecting real estate practitioners.  

Call 800-3700 5342 or e-mail to legalhotline@marealtor,com.  Hours of operations are Monday-Friday from 9 a.m. to 1 p.m.

REALTORS® Pledge of
Performance and Service

Special rates for members!
Parking at Bradley Airport


$6.95 per day
(up to 24 hrs)

$34.75 per wk
(plus 8% airport access fee, 6.35% tax and fuel surcharge)


Offer from Executive Valet
Rates, and free day, available when you present the RAPV Special Executive Valet parking card available at RAPV.  Pick up your card at RAPV, or call 785-1328 to have it mailed to you.

Views and advertising are not necessarily endorsed by RAPV.  The information contained within should not be constituted as a recommendation for any course of action regarding financial, legal, accounting, business practice, or any other matter, by RAPV or its authors.  Links are provided as a convenience. RAPV has not reviewed all the information on other sites and disclaims any responsibility for the content, products or services that may be offered. Inclusion of a link to another site does not indicate any endorsement or approval of the site or its content.

2015 Officers
Dawn M. Henry, President
Lou Mayo, President-Elect
Rick Sawicki, Treasurer
Janise Fitzpatrick, Secretary
Patrick Nolan, Immediate Past-President

2015 Directors
Elias Acuna
Edward Alford
Kelly Bowman
Shawn Bowman
Suzi Buzzee
Sue Drumm
Sue Rheaume
Russell Sabadosa

Realtor® of the Year
Sue Drumm

Affiliate of the Year
Lisa Kraus

RAPV members on the MAR Board of Directors:

Raymond Authier
Elias Acuna
Kelly Bowman (alternate)
Luci Giguere
Dawn Henry
Lou Mayo
Susan Rheaume (alternate)
Linda Rotti
Susan Renfrew
Rick Sawicki (alternate)
Vincent Walsh (alternate)

An alternate is called to attend a MAR BOD meeting when a Director can't make it.

Additional RAPV representation on MAR BOD: Kevin Sears, and Edmund G. "Gil' Woods, as Past MAR Presidents, Corinne Fitzgerald as MAR President for 2015, and Brian P. Sears as MAR Western Region Vice President. 

Ben Scranton, RCE, ePRO, Chief Executive Officer
Kim Harrison, Community Outreach Coordinator
Laura Herring, Education Coordinator
Gail Lamirande, Membership Coordinator and Professional Standards Administrator
Joanne Leblond, Receptionist
Erin Percoski, Bookkeeper

Copyright 2000-2007 REALTOR Association of Pioneer Valley. All rights reserved.
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