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Professional Standards


The term REALTOR® has come to connote competency, fairness, and high integrity resulting from adherence to a lofty ideal of moral conduct in business relations. No inducement of profit and no instruction from clients ever can justify departure from this ideal.

In the interpretation of this obligation, REALTORS® can take no safer guide than that which has been handed down through the centuries, embodied in the Golden Rule, “Whatsoever ye would that others should do to you, do ye even so to them.”

Accepting this standard as their own, REALTORS® pledge to observe its spirit in all of their activities whether conducted personally, through associates or others, or via technological means, and to conduct their business in accordance with the tenets set forth below. (Source: NAR)

The term, REALTOR®, is a registered trademark for use exclusively by members of the National Association of REALTORS®, whose members subscribe to a strict Code of Ethics.


The Professional Standards process allows for ethics and arbitration issues to be reviewing by an impartial panel of members.

Here are the forms to use when filing a complaint of an alleged violation of the Code of Ethics.  For more information, contact Ben Scranton, Chief Executive Officer of the REALTOR® ASSOCIATION OF PIONEER VALLEY at 413-785-1328,


Arbitration Request Package (Standard)

Arbitration Request Package (Interboard)

Ethics Complaint Package 

Additional Information:

Dispute Resolution Service Package  

What is Procuring Cause?

Before you file an arbitration complaint, read this:

Mediation Letter 

Before you file and ethics complaint, read this:

Process of filing an ethics complaint


2015 Code of Ethics and Standards of Practice